|Has my order shipped?|
When shipped, you should receive a “Completed” email from us.
This indicates the order is shipped. Once it has shipped it is IN THE HANDS OF THE LOGISTICS HANDLER! That means they have the item and it is their responsibility to get it to you.
If your tracking information shows “in transit”, then you have to be patient. If it shows “delivered”, then you have to check with Canada Post (or USPS). If it hasn’t been delivered after 30 days, please send us an e-mail at [email protected] and we can discuss options.
|Please ensure that you have checked all local laws with regards to the purchase and ownership of lock picks in your area it is your responsibility. True North Tradecraft Ltd. cannot advise you on the legal nature of Lock Picks or similar tools in your area, please do not ask. By placing an order, the buyer asserts that the products will be used in a lawful manner and that they are of legal age. At this time in Canada you are required to have a licence to carry lock picks in B.C., Saskatchewan, and Alberta these are often called “pick licenses”.|
Email us at [email protected] for return authorization.
If an order is returned within 20 days and it is in like new condition with original packaging and invoice we will return the cost of the item and the proper portion of shipping within 5 business days.
Portion of shipping: If you order two items and return one, we will refund you half the shipping cost.
Like new condition: All parts must be included, all instructions must be included, no scratches dents or wear and tear.
|My order never arrived.|
|If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service ( [email protected] ) for assistance.|
|How will you ship my order?|
|We use Canada Post (and USPS) and it is up to you to select what service to use. For expedited flat rate shipping, we will use whatever carrier will provide the best delivery time along with tracking. Items and your invoice are placed in either a box with padding or a bubble envelope and shipped out as quickly as possible. If you choose not to pay for tracking and your package is lost, we cannot refund you.|
|Does my order go through customs and is their a cost?|
|All items that are shipped within Canada have already cleared Canadian Customs (CBSA) and we have made the appropriate payments. When shipping to the USA your order will pass through US Customs (USCBP) and this might result in a charge for customs paper work and duties & taxes owing. For orders to the USA there should not a charge for duties on these items (Made in the USA).|
For all other countries please be aware that you might be responsible to pay for both customs and duties when your order arrives. All items that are ordered will be labelled as tool or tool kits, books, etc for proper identification.
YOU are responsible for any importation costs/fees for when your order arrives.
What is the Refund Policy for courses and Training?
For all training tuition, you must pay the full amount up-front. A portion of that tuition payment is non-refundable. Each training offering will have it’s own refund policy notated within the listing and documentation stating exactly how much will be a non-refundable portion.
If you decide to withdraw from the class prior to 30 days before the commencement of training, you will be refunded all but the non-refundable portion.
If you decide to withdraw within 30 days of training, you will not receive a refund, however, the value of your tuition will be credited to you to retake the course at a later date without further cost.
Example: in 3 months there is an amazing trining course being run by True North Tradecraft. You and your friend decide you want to go so you both pay your $100 to secure your spots. The poster for this course indicates that $50 of the tuition is non-refundable. 2 weeks after booking, your friend decides he doesn’t want to go anymore. He gets $50 refunded and $50 gets credited towards the next class for him. However, 2 weeks prior to the class you decide you’d rather go away with some friend of yours who aren’t nearly as cool as us and you ask for a refund. In that case, as it’s within 30 days of the course, you will receive no refund, however the $100 will be considered “paid” for the course and honoured next time it is run.