|Has my order shipped?|
|When shipped, you should receive a “Completed” email from us. This indicates the order is shipped.|
|Please ensure that you have checked all local laws with regards to the purchase and ownership of lock picks in your area it is your responsibility. True North Tradecraft Ltd. cannot advise you on the legal nature of Lock Picks or similar tools in your area, please do not ask. By placing an order, the buyer asserts that the products will be used in a lawful manner and that they are of legal age. At this time in Canada you are required to have a licence to carry lock picks in B.C., Saskatchewan, and Alberta these are often called “pick licenses”.|
We have the best return policy in the business!
Email us at email@example.com for return authorization.
If an order is returned within 20 days and it is in like new condition with original packaging and invoice we will return the cost of the item and the proper portion of shipping within 5 business days.
Portion of shipping: If you order two items and return one, we will refund you half the shipping cost.
Like new condition: All parts must be included, all instructions must be included, no scratches dents or wear and tear.
|My order never arrived.|
|If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service ( firstname.lastname@example.org ) for assistance.|
|How will you ship my order?|
|We use both UPS and Canada Post it is up to you who to use. For regular “email mail” we will use Canada Post. For expedited flat rate shipping, we will use whatever carrier will provide the best delivery time along with tracking. Items and your invoice are placed in either a box with padding or a bubble envelope and shipped out the following business day.|
|Does my order go through customs and is their a cost?|
|All items that are shipped in Canada have already cleared Canadian customs and we have made the appropriate payments. When shipping to the USA your order will pass through US customs and this might result in a charge for customs paper work. For orders to the USA their is not a charge for duties on these items (Made in the USA).
For all other countries please be aware that you might be responsible to pay for both customs and duties when your order arrives. All items that are ordered will be labelled as tool or tool kits for proper identification.